T&Cs
Registered Company Information
Registered Company: Vallée Cycling Limited
Registered in England & Wales
Registered Address: 7 Bell Yard, London WC2A 2JR
Registered Company Number: 14324730
Definitions
In these conditions the following terms shall have the following meaning: "The Company" means Vallee Cycling Limited. "Customer" means the customer of the company. "Contract" means any contract for the sale of goods by The Company to the Customer.
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Payment
Payments will be pre-authorised at the time of placing an order. No goods shall be supplied without payment. As our garments are made especially for you, payment will be taken from your chosen payment method when you place your order.
We use Wix Payments secure payment gateways; they handle the transaction on our behalf and as such we do not at any time gain access to your full payment method details, except your address which is necessary in order for us to fulfil your order. We do not store credit card details nor do we share customer details with any 3rd parties.
Privacy
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Please see our privacy policy here.
Delivery Time
When we have the items of your order in stock we will dispatch quickly. We use DHL/Royal Mail for all shipping. We will send you an email when your order has been dispatched with a tracking number to follow your garment's journey to you.
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On average:
UK customers - 1 - 2 working days after dispatch.
EU customers - 2 – 5 working days after dispatch.
Rest of World customers - 3 - 7 working days after dispatch.
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Notice
You will be responsible for any customs, import duties and taxes payable for your order. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. In this unlikely circumstance, we suggest that you track your parcel via DHL and contact your local customs office for additional information.
Cancellations or returns
Under the United Kingdom's Distance Selling Regulations, you have the right to cancel your order up to 7 days after order receipt date. We offer a 28 day returns policy from the date of delivery. In this instance all refunds exclude postage costs, customs and import duties, unless a mistake has been made by us. For full exchange and returns information, please see our returns page here.
Vallée Cycling Limited have the right to cancel an order if a garment is purchased outside of the store opening times. If for any reason, our site fails to cut off limits on garments sold beyond our limit, we (Vallée Cycling Limited) have the right to cancel additional orders, due to insufficient stock.
Claims
Claims arising from damage, delay or partial loss of the goods in transit must be made in writing to Vallée Cycling Limited within seven working days of delivery. Vallée shall be afforded reasonable opportunity to investigate any claim made hereunder, and the Customer shall, if so requested in writing or verbally by Vallée, promptly return any of the goods subject to any claim and all packing materials securely packaged and tracked to Vallée for examination.
Liability
If the Customer establishes that any of the goods have not been delivered, or have been delivered damaged, or are not of the correct quantity, Vallée would offer the customer refund of their goods plus shipping charges. Since garments are made to order, it would be unlikely that an identical product was available to replace.
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If the Customer establishes that any of the goods are defective Vallée would offer the customer refund of their goods plus shipping charges. Since garments are made to order, it would be unlikely that an identical product was available to replace.
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In no circumstances shall the liability of Vallée to the Customer under this condition exceed the invoice value of the goods.
Product Specifications
Vallée reserve the right to alter specifications to those stated on the website, including slight differences in colour, shade and size. The Customer's statutory rights will not be affected.
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